Shipping & Delivery Policy
Last updated 21 September 2026
How long an order takes depends on what is in it. Collection pieces are ready-made and dispatched from stock. Studio pieces are printed after you order them, so there are two stages: making it, then moving it. Here is how long each takes.
Typical total, from payment to your door
- Collection pieces: 3 to 7 business days for most Indian addresses — 1–2 days to dispatch, then 2–5 days in transit.
- Studio pieces: 5 to 11 business days for most Indian addresses — 3–6 days in production, then 2–5 days in transit.
Dispatch
Collection pieces — from stock
| Payment confirmed | Your order moves to Confirmed immediately. |
|---|---|
| Packed and handed to the courier | Within 1–2 business days of payment. |
Studio pieces — made to order
| Payment confirmed | Your order moves to Confirmed immediately. |
|---|---|
| Production starts | Within 1 business day. |
| Printed, checked and packed | 3–6 business days from payment. |
Larger Studio orders (more than 10 pieces) may add 2–3 days; we will tell you if so. An order that holds both Collection and Studio pieces ships as one parcel, on the Studio timeline.
Orders placed on a Sunday or a public holiday start on the next working day.
Delivery
| Destination | After dispatch |
|---|---|
| Metro cities — Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad | 2–3 business days |
| Other cities and large towns | 3–5 business days |
| Remote, hill and north-eastern regions, and island territories | 5–8 business days |
The delivery date shown for your PIN code on a product page is an estimate counted from these windows, not a guarantee from the courier.
We ship through established courier partners such as Delhivery and Blue Dart. The courier and your tracking number appear with your order — on the order page of the shop or the app, or the Orders panel in the Design Studio — as soon as your parcel is handed over, and we email them to you at the same time.
Charges
| Order value | Shipping |
|---|---|
| Under ₹999 | ₹49 |
| ₹999 and above | Free |
Every Collection piece is priced at ₹999 or more, so any order with a Collection piece in it ships free.
The charge is shown in your cart before you pay, and it is the only thing added to the item prices. We do not charge for packaging, handling, or fuel surcharges. Payment is taken in full when you order; we do not offer cash on delivery.
Where we deliver
- All of India, wherever our courier partners reach. If your PIN code is not serviceable we will tell you within 1 business day and refund you in full.
- We do not ship internationally at present.
- We cannot deliver to a PO box. A courier needs an address with a person at it.
Receiving your parcel
- Couriers usually attempt delivery up to three times. Keep the phone number on your order reachable — a failed call is the most common cause of a failed delivery.
- If all attempts fail the parcel returns to us. We will contact you to arrange redelivery; a second shipping charge applies where the first attempt failed for reasons outside our control.
- Check the parcel before you accept it. If the packaging is torn or opened, photograph it and either refuse it or note the damage with the courier, then tell us within 48 hours.
If your order is late
If your parcel has not arrived within 3 business days of the outer end of the window above, email [Email address — NOT YET SET] with your order number. We will chase the courier and keep you informed.
If a delivery is materially late against the estimate we gave you, or if it does not arrive at all, you are entitled to reject the order and receive a full refund — including shipping. That right is not affected by the items being custom-made. See Cancellation & refunds.
Delays outside our control
Weather, strikes, civil disruption, and government restrictions can delay couriers. We will tell you as soon as we know and give you a revised estimate. If the delay makes the order pointless for you — an event that has passed, for instance — we will refund you in full whatever stage it has reached.